What if I enabled MFA on AWS Root account and I lost my Authenticator Device

Enabling Multi-Factor Authentication (MFA) on your AWS root account is a crucial security step that helps protect your AWS resources from unauthorized access. However, losing access to your MFA device can be troublesome. To regain access to your AWS account in such a scenario, follow these general steps:

1. Contact AWS Support: If you lose your MFA device, the first thing you should do is contact AWS Support. They can help you through the process of regaining access to your account.

a.) Just open the url : https://aws.amazon.com/console and enter Root account user credentials and it will ask you to enter MFA Code, just click on “Troubleshoot MFA option” shown next to submit button.

b.) It will redirect you to next page with Two options :

i) Re-sync with AWS servers , choose this option if and only if you want to re-sync your Authenticator device/ mobile phone with Aws Servers.

ii) Sign in using alternative factors of authentication , choose this option if and only if you have lost your MFA Authenticator device/mobile phone and choose onscreen instructions through “Email address verification method” .If your multi-factor authentication (MFA) device is lost, damaged, or not working, you can sign in using alternative factors of authentication. You must verify your identity using the email and phone registered with this account.It will redirect you to “Sign in using alternative factors of authentication” webpage , where you can see your registered email address and choose “send varification email” option and from here you can gain access to your AWS account again by following on screen instructions.

2. Identity Verification: AWS Support will likely ask you to provide some identifying information to verify your identity. This might include personal information, account details, and possibly documents to prove ownership of the account.

3. Disable MFA: Once AWS Support verifies your identity, they can assist you in disabling MFA on your root account. This step is usually taken as a temporary measure to allow you to regain access to your account.

4. Enable MFA with a New Device: After regaining access to your AWS account, it’s essential to re-enable MFA with a new device to ensure the security of your account. AWS offers several options for MFA devices, including virtual MFA apps like Google Authenticator, Authy, or physical hardware tokens.

5. Secure Your MFA Devices: To prevent future issues, make sure you securely store your MFA device(s). If it’s a physical hardware token, store it in a safe place, and if it’s a virtual MFA app, consider using a secure password manager to back up the MFA seed or recovery codes.

Remember, the process of regaining access may vary depending on AWS’s policies and procedures, so it’s essential to follow their guidance and provide accurate information during the support interaction. Always prioritize the security of your AWS account and enable MFA with a backup device if possible, in case your primary device is lost or unavailable.

How to contact AWS Support (It will only works, if you have AWS Accounts Credentials)

AWS offers various ways to contact their support, including phone, chat, and submitting support cases through the AWS Management Console. The exact methods and available options may change over time, so it’s always a good idea to check the AWS official website for the most up-to-date information. Here are the general steps to contact AWS Support:

1. AWS Management Console:

• Sign in to your AWS account using your root credentials.
• Navigate to the AWS Support Center: https://console.aws.amazon.com/support/home
• Click on “Create case” to open the support case form.
• Select the appropriate support plan (if you have one) and specify the issue type and details.
• Follow the prompts to submit your support case.

2. Phone Support:

• Go to the AWS Support Center: https://aws.amazon.com/support/
• Scroll down to the “AWS Support Plans” section and click on the “Compare plans” button to see if you have a support plan with phone support.
• If you have a support plan that includes phone support, you’ll find the phone number(s) to call based on your location and support plan level.

3. AWS Support Chat:

• Some AWS support plans may offer access to support via live chat. To check if your plan includes chat support, visit the AWS Support Center: https://aws.amazon.com/support/
• Look for options related to chat support and follow the provided instructions.

Remember that if you are using a free-tier AWS account, you may have limited support options. Paid support plans generally offer more extensive access to AWS support resources.For the most accurate and up-to-date information on how to contact AWS Support, refer to the AWS official website or documentation.

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